Christoph Ulrich Lehmann, Elske Ammenwerth, Christian Nøhr
1 The Department of Communication, Business and Information Technologies, Roskilde University2 User-Driven IT Innovation, Department of People and Technology, Roskilde University3 Designing Human Technologies, Administration Department of Roskilde University, Roskilde University4 Slagelse Sygehus
An Observational Study of Temporal Patterns
The competent treatment of emergency department (ED) patients requires an effective and efficient process for handling laboratory tests such as blood tests. This study investigates how ED clinicians go about the process, from ordering blood tests to acknowledging their results and, specifically, assesses the use of whiteboard icons to support this process. On the basis of observation and interviews we find that the blood-test process is intertwined with multiple other temporal patterns in ED work. The whiteboard icons, which indicate four temporally distinct steps in the blood-test process, support the nurses in maintaining the flow of patients through the ED and the physicians in assessing test results at timeouts. The main results of this study are, however, that the blood-test process is temporally and collaboratively complex, that the whiteboard icons pass by most of this complexity, that attending to the icons is yet another temporally sensitive activity to remember, and that whereas the assessment of test results is integral to patient treatment, the acknowledgement of having seen the results is a formal add-on, the responsibility for which is sometimes unclear.
Studies in Health Technology and Informatics: Proceedings of the 14th World Congress on Medical and Health Informatics, 2013, p. 303-307