Key performance indicators (KPIs) are the few important measures that managers use to evaluate performance of individuals and/or organizational units. KPI’s are an integral part of a performance management system which collect data and serve as a basis for decision support and managerial action. KPI’s can be perceived as top-level management’s technological instrument to control all employees directly. When an employee is not performing the performance management system will highlight the problem and invite action from management. From this perspective performance management systems should reduce variation in employees’ performance and reduce the importance of first line managers. This paper presents findings from a longitudinal study of a large Danish financial institution.
Human Factors in Organizational Design and Management - Xi, 2014
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11th International Symposium on Human Factors in Organizational Design and Management and 46th Annual Nordic Ergonomics Society Conference (NES), 2014