1 Department of Management Engineering, Technical University of Denmark2 Production and Service Management, Department of Management Engineering, Technical University of Denmark3 Engineering Systems Group, Production and Service Management, Department of Management Engineering, Technical University of Denmark4 Massachusetts Institute of Technology5 Massachusetts Institute of Technology
This paper presents a compilation and empirical survey-based evaluation of the metrics most commonly used by program managers during product development management. This work is part of a bigger project of MIT, PMI and INCOSE. Three methodological procedures were applied: systematic literature review, focus-group discussions, and survey. The survey results indicate the metrics considered to be the most and least useful for managing lean engineering programs, and reveals a shift of interest towards qualitative metrics, especially the ones that address the achievement of stakeholder values, and the absence of useful metrics regarding the lean principles People and Pull.