Exploring alternative relationships in a human-centred design process
This paper critically discusses the concept of use in design, suggesting that relevant relationships other than use are sometimes obscured by the usercentredness of design processes. We present a design case from the medical device domain that displaced the concept of use from the centre of a human-centred design process. We identified alternative design-relevant relationships between people and devices that are not specifically tied to the functions/uses of the devices, e.g. relationships between the healthcare professional and the device, between doctors and patients, and between patients and their own medical conditions. Displacing use can be a valuable strategy for design, revealing some of the contextual conditions that influence an artefact's use, and broadening the space of alternatives explored in design. (c) 2014 Elsevier Ltd. All rights reserved.
Design Studies, 2014, Vol 35, Issue 4, p. 353-373
user centred design design methods participatory design medical device design case study