Sommer, Anita Friis5; Storbjerg, Simon Haahr6; Dukovska-Popovska, Iskra3; Steger-Jensen, Kenn3
Vittal Prabhu, Marco Taisch, Dimitris Kiritsis
1 The Faculty of Engineering and Science, Aalborg University, VBN2 Department of Mechanical and Manufacturing Engineering, The Faculty of Engineering and Science, Aalborg University, VBN3 Logistics - CELOG, The Faculty of Engineering and Science, Aalborg University, VBN4 Mass Customization, The Faculty of Engineering and Science, Aalborg University, VBN5 Center for Industrial Production, The Faculty of Social Sciences, Aalborg University, VBN6 Department of Production, The Faculty of Engineering and Science, Aalborg University, VBN
Engineering change management is managing an alteration made to the technical system and/or its related value chain processes and documentation that has already been released during the product and process design process. The change can either emerge during the process or be initiated internally or externally by for instance customers. Managing initiated engineering changes is a vital source for improving product performance and radically reducing change costs. Customer-initiated engineering change is an area growing in importance decreasing product life cycles and increasing demand for customisation. Through an in-depth case study, this paper investigates which process and what governance setup is appropriate to manage customer initiated engineering changes, referred to as request management. The paper includes a proposal for a request management framework and a task-based iterative process model based on existing engineering change management theory and case study findings.
Ifip Advances in Information and Communication Technology: Sustainable Production and Service Supply Chains, 2013, p. 370-382
Main Research Area:
Ifip Aict - Advances in Information and Communication Technology
International Conference on Advances in Production Management Systems 2013