1 Department of Management Engineering, Technical University of Denmark2 Production and Service Management, Department of Management Engineering, Technical University of Denmark3 Engineering Systems Group, Production and Service Management, Department of Management Engineering, Technical University of Denmark4 Dokuz Eylul University5 Copenhagen Center for Health Technology, Center, Technical University of Denmark6 University of Cambridge7 Dokuz Eylul University8 University of Cambridge
Effective interaction across organisational boundaries is a critical success factor in new product development (NPD). However, few studies have investigated how different mechanisms enable effective interaction across organisational and particularly hierarchical boundaries. This study explores how the formality of the NPD process influences the nature of interactions across different organisational boundaries and specifically identifies interaction mechanisms used across hierarchical boundaries. Cross-sectional interviews were conducted in nine firms. Findings highlight that in firms with a formalised NPD process, interactions tend to have a transactional/managerial bias. In contrast, in firms where the NPD process is flexible, interactions have a more social objective.
Journal of Engineering and Technology Management, 2013, Vol 30
Interactions in new product development; New product development process formality; New product development team; Senior management