1 Department of Management Engineering, Technical University of Denmark2 Technology and Innovation Management, Department of Management Engineering, Technical University of Denmark
This paper examines collaborative processes involving users and product development practitioners, in virtual co-creative spaces. Qualifications of roles are entailed in and through the mediation of objects, as they serve part and parcel of the coming-into-being of the collaboration. By focusing on the role played by objects in collaborative spaces, more specifically an Internet-based forum established by a medical device manufacturer for users of its products, the paper makes a threefold argument concerning the active role played by objects in collaborative processes: 1) the premises for user involvement in such spaces is subject to behind-the-scenes qualification processes directed at particular user configurations; 2) virtual spaces are being re-configured by users’ and practitioners’ interactions through diverse references of objects; and 3) users and practitioners qualify the content of these spaces by negotiating the meaning of the objects that both engage. Thus, such collaborative processes bear with them potential trade-offs and inherent tensions by way of boundary drawings and reordering of roles, articulated through qualification.
Co-create 2013. the Boundary-crossing Conference on Co-design in Innovation: Conference Proceedings, 2013, p. 473-484
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Aalto University Publication Series Science and Technology