To modern enterprises, information technology has a multi-value, such as improving products, customer satisfaction and quality; it also facilitates administrative processes, reduces cost and improves competitiveness, among other things. Taking advantage of information and communication technologies (ICT) is a challenge for many small and medium-sized enterprises (SMEs). As it is clear the important role of the SMEs for the countries development, this paper proposes a methodology that aims to interconnect external forces that can facilitate the removal or mitigation of some of the constraints and challenges SMEs face, when they adopt ICT.
International Journal of Management Practice, 2013, Vol 6, Issue 2, p. 115-130
SMEs, action learning, adoption of ICT; information technology; economic development; Costa Rica; PBL; problem based learning; small and medium-sized enterprises; SMEs; ICT competences; information and communications technology; action learning; triple helix; university-industry-government interaction; ICT adoption