Yee, Kwang Chien9; Kanstrup, Anne Marie1; Bertelsen, Pernille4; Nøhr, Christian4
Marie-Catherine Beuscart-Zéphir, Monique Jaspers, Craig Kuziemsky, Christian Nøhr, Jos Aarts
1 E-learning lab, The Faculty of Humanities, Aalborg University, VBN2 The Faculty of Humanities, Aalborg University, VBN3 Department of Communication and Psychology, The Faculty of Humanities, Aalborg University, VBN4 Techno-Anthropology and Participation, The Technical Faculty of IT and Design, Aalborg University, VBN5 Dansk Center for Sundhedsinformatik, The Technical Faculty of IT and Design, Aalborg University, VBN6 The Faculty of Engineering and Science (TECH), Aalborg University, VBN7 Department of Development and Planning, The Technical Faculty of IT and Design, Aalborg University, VBN8 The Techno-Anthropology Research Group, The Faculty of Humanities, Aalborg University, VBN9 School of Medicine, University of Tasmania
The success of information technology (IT) in transforming healthcare is often limited by the lack of clear understanding of the context at which the technology is used. Various methods have been proposed to understand healthcare context better in designing and implementing Health Information Systems. These methods often involve cross-sectional, retrospective data collection. This paper describes the postcard method for prospective real-time data collection, both in paper format and electronic format. This paper then describes the results obtained using postcard techniques in Denmark and Australia. The benefits of this technique are illustrated. There are limitations in using postcard techniques and this paper provides a detail discussion about these limitations. Postcard techniques provide unique advantages in understanding real time healthcare context and it is an important technique to consider in IT design and implementation in healthcare.
Studies in Health Technology and Informatics: Human and Sociotechnical Approaches, 2013, p. 202-207