The cancellation of planned surgery harms patients, increases waiting times and wastes scarce health resources. Previous studies have evaluated interventions to reduce cancellations from medical and management perspectives; these have focused on cost, length of stay, improved efficiency, and reduced post-operative complications. In our case a hospital had experienced high cancellation rates and therefore redesigned their pathway for elective surgery to reduce cancelations. We studied how patients experienced interventions to reduce cancellations.
B M C Surgery, 2013, Vol 13
Journal Article; Research Support, Non-U.S. Gov't; Adolescent; Adult; Appointments and Schedules; Critical Pathways; Female; Humans; Male; Middle Aged; Patient Participation; Surgical Procedures, Elective; Young Adult