In most health care systems disciplinary boards have been organised in order to process patients' complaints about health professionals. Although, the safe-guarding of the legal rights of the involved parties is a crucial concern, there is limited knowledge about what role the complaint process plays with regard to board decision outcomes. Using complaint cases towards general practitioners, the aim of this study was to identify what process factors are statistically associated with disciplinary actions as seen from the party of the complainant and the defendant general practitioner, respectively.
Bmc Health Services Research, 2013, Vol 13, Issue 9, p. 9-14
Journal Article; Research Support, Non-U.S. Gov't; Databases, Factual; Decision Making; Employee Discipline; General Practitioners; Humans; Logistic Models; Netherlands; Patient Satisfaction; Professional Misconduct