This case illustrates and discusses the issues and challenges at Kerrtec Corporation in their effort to establish process-centric IT management. The case describes how a local business unit in Kerrtec managed their business processes and how that created a necessity for IT to be managed to match the business processes. It also describes how the central IT department at corporate headquarters responded to requests rooted in business processes. In discussing the challenges for Kerrtec, it is clear that they will have to map out the needed competences for process-centric IT management. In particular, they should find governance structures which ensure that there is a fruitful collaboration between the corporate IT department and the local business units. This collaboration should also include different competences with both IT and process management and competences differing because they are centralized in the corporate IT department or they are distributed to the local business units.
Journals of Cases on Information Technology, 2012, Vol 14, Issue 3, p. 1-13
Information Systems; IT Management; Business Process Management; Process-centric IT; Case Study