The cancellation of planned surgeries causes prolonged wait times, harm to patients, and is a waste of scarce resources. To reduce high cancellation rates in a Norwegian general hospital, the pathway for elective surgery was redesigned. The changes included earlier clinical assessment of patients, better planning and documentation systems, and increased involvement of patients in the scheduling of surgeries. This study evaluated the outcomes of this new pathway for elective surgery and explored which factors affected the outcomes.
B M C Health Services Research, 2012, Vol 12
Appointments and Schedules; Efficiency, Organizational; Health Services Research; Hospital Information Systems; Humans; Interviews as Topic; Norway; Operating Rooms; Personnel Management; Personnel, Hospital; Process Assessment (Health Care); Rural Health Services; Surgery Department, Hospital; Surgical Procedures, Elective; Total Quality Management; Waiting Lists; Comparative Study; Journal Article; Research Support, Non-U.S. Gov't