Infrastructures are persistent socio-technical systems used to deliver different kinds of services. Researchers have looked into how awareness of infrastructures in the areas of sustainability [6, 10] and software appropriation  can be provided. However, designing infrastructure-aware systems has specific requirements, which are often ignored. In this paper we explore the challenges when developing infrastructure awareness systems based on contextual analysis, and propose guidelines for enhancing the design process.
Main Research Area:
Bridging the Gap: Moving From Contextual Analysis to Design (CHI '10), 2010