Introduction In order to give patients possibility to listen to their consultation again, we have designed a system which gives the patients access to digital audio recordings of their consultations. An Interactive Voice Response platform enables the audio recording and gives the patients access to replay their consultation. The intervention is evaluated in a randomised controlled trial with 5.460 patients in order to determine whether providing patients with digital audio recording of the consultation affects the patients overall perception of their consultation. In addition to this primary objective we want to investigate if replay of the consultations improves the patients’ recall of the information given. Methods Interviews are carried out with 40 patients whose consultations have been audio recorded. Patients are divided into two groups, those who have listened to their consultation and those who have not (control).The audio recordings and the interviews are coded according to six themes: Test results, Treatment, Risks, Future tests, Advice and Plan. Afterwards the extent of patients recall is assessed by comparing the accuracy of the patient’s statements (interview) with the information provided in the consultation (audio recording). Results Preliminary findings from 5 patients indicate that patients remember 50-70% of the information given. Whether this difference in recall is correlated with patients listening to the audio recording of their consultation or due to other circumstances such as the amount and distinction of the given information is still to be clarified. Results will be ready before the conference in September. Discussion The study will provide knowledge about the impact of audio recording on patients’ ability to recall information several weeks after an outpatient clinic consultation. This knowledge can be useful when deciding whether the intervention should be a continuing offer to patients.
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International Conference on Communication in Healthcare 2012