Introduction Information provided in an outpatient consultation concerns medication, diagnostic tests, treatment and rehabilitation which is crucial knowledge in regards of patient compliance, decision making and general patient satisfaction. Despite good communication skills among clinicians the communication is challenged by the fact that patients tend to forget or misunderstand a great deal of the information given. The primary objective of this study is to investigate the effects of providing patients with an audio recording of the consultation. Methods A randomized controlled trial involving four different departments: Orthopedics, Urology, Internal Medicine and Pediatrics. A total of 5,460 patients will be included from the outpatient clinics. All patients randomized to an intervention group are offered audio recording of their consultation. An Interactive Voice Response platform enables an audio recording of the dialogue between the patient and the clinician via the telephone in the consultation room. This technique ensures minimal time consumption for clinicians and high sound quality. By dialing their social security number in combination with a PIN, patients can hear their consultation again. The intervention will be evaluated using a questionnaire measuring different aspect of patients recall and understanding of the information given, patients need for additional information subsequent to the consultation and their overall satisfaction with the consultation. Results The study will be conducted from February 2011 to August 2011. Discussion/Implication for field The study is expected to contribute with knowledge about the impact of audio recording in general and among subgroups. This will clarify whether specific groups of patients benefit in particular from the intervention.
Communication; Audio recording
Main Research Area:
International Conference on Communication in Healthcare (ICCH), 2011