From understanding hearing loss and hearing technologies towards understanding interaction
The interdisciplinary approach of User Centered Design is presented here with a focus on innovation in the design and use of hearing technologies as well as on the potential of innovation in interaction. This approach is geared towards developing new products, systems, technologies and practices based on an understanding of why so few persons with hearing loss use the highly advanced hearing technologies. In integrating Conversation Analysis (“CA”), audiology and User Centered Design, three disciplines which are collaborating together for the first time, we are addressing the following questions: Who is the user? What are the interactional situations in which hearing loss and hearing aids are relevant? How can Conversation Analysis contribute to innovation? What are the challenges in such a collaboration?
Hearing Aids Communication: Integrating Social Interaction, Audiology and User Centered Design To Improve Communication With Hearing Loss and Hearing Technologies, 2012, p. 48-55