In this paper we explore the role of 'crossing intentions' among participants involved in innovation processes with users. We use improvised theatre to investigate what happens in industrial (and other) organizations that embark on participatory activities, and to explore the barriers that hinder such activities. We propose that people who meet each other with different and conflicting intentions relevant to the theme together can create new insight (understood as movement of thought and action) that may become a driver of innovation. However, such meetings in which crossing intentions come to the surface are experienced as risky to participate in. We examine four examples of such meetings with the intent to disclose conceptual themes that show high potential for developing participatory innovation.
Proceedings of the Participatory Design Conference 2010, 2010