This paper provides an in-depth analysis of technological and social factors leading to the successful adoption of groupware in a virtual team in educational setting. Drawing on a theoretical framework based on the concept of technological frames, we conducted an action research study to analyze the chronological sequence of events leading to groupware adoption. We argue that groupware adoption can be conceptualized as a three-step process of expanding and aligning individual technological frames towards groupware: The first step comprises activities facilitating participants in articulation and evaluation of their work practices and use of technology. Finally the third step includes participants' commitment and practical enactment of groupware. One of the key findings is that in groupware adoption the alignment of the individual technological frames requires articulation and re-evaluation of experienced collaborative practice and use of technology, and that this activity cannot take place at the outset.
Scandinavian Journal of Information Systems, 2006, Vol 18, Issue 2, p. 3-42