1 Innovation in Business and Enterprises, The Department of Communication, Business and Information Technologies, Roskilde University2 The Department of Communication, Business and Information Technologies, Roskilde University3 Innovation in services and experiences, Department of Social Sciences and Business, Roskilde University
This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-business e-services in small and medium size enterprises. To this end, an in-depth case study of a business-to-business e-service system, a web-based travel reservation system, was conducted. The results show that three main competences, namely vision, value and control, are important at top management level for the primary adoption of e-services. For secondary adoption and assimilation, three categories of competences were identified as being important either to have or to develop at the individual level, namely technical, interpersonal and conceptual skills.
Journal of Electronic Commerce in Organizations, 2008, Vol 6, Issue 2, p. 78-91
Competences; SMEs; small and medium size enterprises; adoption; assimilation; e-services; critical incident technique