This paper focuses on the leadership challenge of balancing trust and control. The relation between trust and control has for a long time been a puzzling issue for management researchers. In the paper I first show that there has been a dramatic change in the way the relation between trust and control has been conceptualized in trust research. While the relation between trust and control earlier was conceptualized as a more or less stable balance between trust and control, more recent research conceptualizes the relation between trust and control more as a dynamical process that involves an ongoing process of balancing the relation between trust and control. Second, taking the departure in the recent conceptualization of the balance between trust and control as an interactive process I discuss the challenges for management in handling this more subtle balancing of trust and control. The paper concludes by illustrating how this more fine grained understanding of the intertwining of trust and control is helpful for the understanding of the interplay of trust, control and self-control in new forms of organizations.
tillid, kontrol, interaktiv proces; trust, control, interactive process
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IFSAM Conference: Justice and Sustainability in the Global Economy, 2010