1 Innovation in Business and Enterprises, The Department of Communication, Business and Information Technologies, Roskilde University2 The Department of Communication, Business and Information Technologies, Roskilde University3 Social Innovation, Department of People and Technology, Roskilde University4 Organisations, Change and Management, The Department of Communication, Business and Information Technologies, Roskilde University5 Innovation in services and experiences, Department of Social Sciences and Business, Roskilde University6 Management and organization, Department of Social Sciences and Business, Roskilde University
The literature on trust and the literature on sensemaking constitute two separate streams of literature that are both seen as highly relevant to understanding organisational processes in modern complex high-trust organisations. However, though a few studies have argued for the relevance of linking the two streams of literature (Meyerson et al. 1996; Adobor 2005; Wright and Ehnert 2006), no explicit attempts have until now been made to analyse how these two perspectives may be related. This paper argues that sensemaking can be seen as an endogenous perspective on organizational processes that can help furthering the understanding of trust processes in organizations. The variety of links between sensemaking and trust processes is illustrated by the intertwining of trust and four processes of sensemaking: arguing, expecting, committing and manipulation identified by Karl Weick.
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5th Workshop on Trust Within and Between Organizations,Madrid, Spain, January 28-29, 2010