1 The Department of Communication, Business and Information Technologies, Roskilde University2 Designing Human Technologies, Administration Department of Roskilde University, Roskilde University
Based on a literature review, the findings of the study report a service-strategy classification grid. Such a service-strategy grid provides for a better understanding of the business environment. The study findings are intended to enhance business managers’ understandings of the issues behind FM strategy.
Strategy, management, literature review, facility management