1 User-Driven IT Innovation, Department of People and Technology, Roskilde University2 The Department of Communication, Business and Information Technologies, Roskilde University3 Designing Human Technologies, Administration Department of Roskilde University, Roskilde University
A study of heterogeneity at work
At the studied hospital, physicians from the Medical and Surgical Departments work some of their shifts in the Emergency Department (ED). Though icons showing the blood-test process were introduced on electronic whiteboards in the ED, these icons did not lead to increased attention to test acknowledgement. Rather, the physicians, trans-ferred work practices from their own departments, which did not have electronic white-boards, to the ED. This finding suggests a challenge to the cross-disciplinary work and norms for how to follow up on blood-test results in the ED.