The study examines key issues and effects of managerial capability management in higher education premises at the University of Glasgow. A study was undertaken on the library’s ‘Learning Cafe’ area. This unique learning space provides complex process-oriented facilities- and IT services to students and users. The analysis of data related to the University of Glasgow Learning Cafe (UGLC) concept shows that developing and maintaining capabilities is strongly related to perceived productivity and performance of students and users. Findings are that managerial cognition and managerial human capital is the key to leveraging users’ perception of productivity and performance. Both are base of reactive and preventive facilities management strategy.
International Journal of Facility Management, 2017