Several trust researchers have pointed to the relevance of the process perspective for understanding trust in organizations. In this paper I review the attempts to apply the process perspective in trust research distinguishing between a soft and a strong process perspective. It appears that nearly all process oriented trust researchers have applied the weak process perspective having studied questions like: how trust processes get started; how the trust process may grow and develop over time; and how to understand the qualitative transformations of trust in the course of a relationship’s history? A few examples of studies applying a strong process perspective to trust in organizations is discussed. Summarising, I argue that the process perspective, in general, may contribute furthering the understanding of the complexities of the development of trust over time and that the strong process perspective in particular may be important and interesting way ahead for trust research opening up for an understanding of the micro-processes that constitutes trust and trustworthiness.
tillid; proces; organisation; trust; process
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First International Symposium on Process Organization Studies, 2009