IT as a Modernization Engine in an Italian Nursing Home
Over the last couple of decades, the modernization of the health sector has been supported by significant investments in IT. Notwithstanding, the results have been often relatively discouraging when compared to other sectors such as banking and insurance. As a consequence, the IT-driven modernization literature on the health sector mostly concentrates on the causes of those failures, neglecting therefore the positive experiences. Following the AoM Health Management Track 2008 call for the need of dissemination of best experiences in the health sector, this paper focuses on the IT-driven modernization process of an Italian nursing home. Based on qualitative research methods, our aim is to identify what are the elements of a designing approach of an IT-tool meant to enhance a process of modernization in a health care organization. Our results show that a patient-centered, user-friendly, bottomup designed and results-driven tool is more likely to be beneficial for the patients and the users and therefore, for the organization at large. This study contributes to the extant literature on health care management providing the alternative view that, if the tool is designed around and for the individuals (patients and users), then it will produce positive results for the organization. In other words, who dares to care, will perform.
Academy of Management Proceedings, 2010, Vol 2010
Nursing Home; IT use; IT development; Modernization
Main Research Area:
2010 Annual Meeting of the Academy of Management - <em>Dare to Care: Passion and Compassion in Management Practice and Research</em>Academy of Management Annual Meeting, 2010