The goal of the Supply Chain Management process is to create value for customers, stakeholders and all supply chain members, through the integration of disparate processes like manufacturing flow management, customer service and order fulfillment. However, many firms fail in the path of achieving a total integration. This study illustrates, from an empirical point of view, the problems associated to SC integration among European firms operating in global/international markets. The focus is on the relationship between two echelons in the supply chain: manufacturers and their transport and logistics service providers (TLSPs). The paper examines (1) the characteristics of the collaborative partnerships established between manufacturers and their TLSPs; (2) to what extent manufacturers and their TLSPs have integrated SC business processes; (3) the IT used to support the SC cooperation and integration; and (4) the future demands for services and the expected proc-ess integration. Our results show that the current business practices between manufacturers and TLSPs do not resemble the business process integration ideals.
C&c 2005 6th International Conference Cooperation & Competition & Hcqm Tempus Health Care Quality Management, 2005
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6th International C&C Conference and Workshop, Växjö University, 2005