'New work' is characterized by mobility and flexibility and a growing need to facilitate social awareness. The paper discusses how to augment the environment with social awareness and suggest 'awareness-in-transition' as a lable for awareness in mobile work in flexible work environments, and as locus for building social awareness in the 'new work'. A transition (e.g. taking information from a whiteboard in a meeting room to the desktop of a personal computer)--besides the immediate implications at the functional level--has important interpersonal, intra-personal, and organizational implications for the building of a social awareness among the collaborators, because it builds on recognition of difference in the environment. Building on Grudin's 'Eight Challenges for the Developers' of Computer Supported Cooperative Work, through analysis of a scenario and two experiments based on case studies, the authors develop a requirements specification framework and a revised list of challenges for developers of Information Systems that support social awareness in 'New work'.
Proceedings of the 25th Information Systems Research Seminar in Scandinavia, 2002