1 Department of Marketing and Statistics, Aarhus School of Business, Aarhus BSS, Aarhus University2 unknown
The applicability of the EFQM model (or the European Quality Award Model) to the public sector is to be discussed from three different angels referring to projects all funded by the Danish national government. First, as a recent part of the Aarhus Business School research project on quality in education initiated in 1993 we have been involved in the Aarhus Technical College transformning the EFQM model into a tool for teachers´ self-assessment of quality in classroom. Looking upon education from a management point of view, an educational paradigm has been developed comparing learning as classroom activity to service production involving students as employees and teachers as managers or leaders. Accordingly, "quality in classroom" may be assessed like any other service producer. Actually, the project has been related to a former project developing a model for implementing TQM into vocational college management systems at institutional level making use of the EFQM model. The results of this quality in classroom self-assessment project has been reported in Danish for the Ministry of Education. Secondly, the Ministry of Education has initiated another project with the aim of comparing quality approaches as a guideline for implementing quality management at vocational colleges. This project is referring to the EFQM model as one of the approaches to be used. Thirdly, the EFQM Model is recommended by the Danish national government as the tool for assessing not only private companies business excellence, but public institutions excellence as well. The results of a project carried out by the Ministry of Finance are about to be published. By that the EFQM Model is put forward as a guideline to public institutions of implementing TQM and as a background for rewarding public institutions assessed being successful in doing so. The final aim is to empower public institutions to compete with private companies for the Danish National Quality Award based upon the EFQM Model.
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EFQM Learning Edge Conference, München, April, 1997