This paper offers advice to companies and professionals that implement e-commerce systems in business organizations. Implementing e-commerce systems is different from traditional IT implementation and thus requires a new set of tools and skills. The need for a novel approach is illustrated and necessary items that must be taken into account are pointed out by narrating two stories of e-commerce implementation processes in wholesale companies. The empirical evidence suggests the following: Managing the continued development on an operational level requires operational insight and understanding of business priorities. On a more theoretical level this suggests that we must revise our current understanding of systems development to cope.
Information system; E-business; Development; Evolution
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24th Information Systems Research Seminar in Scandinavia, Ulvik, Hardanger, Norge, 2001