To be effective, knowledge management systems need to encompass both social processes and technical components (McDermott 2000), On the other hand, knowledge communication as a concept has emerged not from the inspiration of technology, but partly from the social-technical challenge of dealing with technology in knowledge management systems. So, is knowledge communication a process that can be technologically enabled? In this presentation, we explore the possibilities of socio-technical interaction for knowledge communication through the use of a mobile phone game as a knowledge communication tool. Our research focuses in on use of this mobile phone game as a case study for a Project Management course given simultaneously at the Aarhus School of Business and the Helsinki School of Economics. The students used knowledge communication and knowledge management theories as part of their project conception & project planning processes for situating the mobile game in a social knowledge communication context such as a museum exhibit. We will discuss the HSE students' use of theories and the reception of their project ideas by clients, as well as the ASB students' response to the case of implementing this mobile phone game to help next years' students navigated the CampusNet system in order to study for the exam. The CampusNet system can be seen as a knowledge management technology situated within the social context of the Project Management course, and so the examples offered, in effect, demonstrate the potential to use technology for knowledge communication in helping knowledge workers navigate knowledge management systems. McDermott, Richard. "Why technology inspired, but cannot deliver knowledge management." In Lesser, Fontaine & Slusher, eds. Knowledge and Communities. Boston: Butterworth-Heinemann., 2000.
Book of Abstracts, 2008
Sociotechnical design processes; Knowledge Communication; Mobile Phones
Main Research Area:
2nd International Conference of the 360<sup>o</sup> conference series: Encompassing Knowledge, 2008
Aarhus School of Business, Aarhus University, Department of Language and Business Communication, Research Group for Knowledge Communication