In this paper we discuss recent developments in interaction design principles for ubiquitous computing environments, specifically implications related to situated and mobile aspects of work. We present 'Interaction through Negotiation' as a general Human-Computer Interaction (HCI) paradigm, aimed at ubiquitous/pervasive technology and environments, with focus on facilitating negotiation in and between webs of different artifacts, humans and places. This approach is concerned with the way technology presents itself to us, both as physical entities and as conceptual entities, as well as the relations between these presentations, as we move between different work settings and tasks. It incorporates a much-needed focus on availability, interpretability and connectivity as fundamental for understanding and supporting HCI in relation to single devices as well as complex constellations of them. Based on several extensive empirical case studies, as well as co-operative design-sessions, we present a reflective analysis providing insights into results of the "Interaction through Negotiation" design approach in action. A very promising area of application is exception handling in pervasive computing environments.
execption handling; interaction; mobile work; ubiquitous computing; webs of technology
Main Research Area:
The third Nordic conference on Human-computer interaction, 2002