1 Department of Language and Business Communication, Aarhus School of Business, Aarhus BSS, Aarhus University2 Knowledge Communication, Aarhus School of Business, Aarhus BSS, Aarhus University3 Department of Business Communication, Aarhus BSS, Aarhus University4 Department of Business Communication, Aarhus BSS, Aarhus University
Knowledge communication processes for situating technology
This paper argues for an extension of the application for socio-technical design from interaction design to project conception in technology projects. Since project management process are increasingly used to introduce technological developments and changes in the workplace, project management processes such as project conception, project planning and project implementation offer specific sites for understanding the interplay of the social and technical. Project conception processes define and articulate goals and objectives through which project managers and teams engage in sensemaking connecting technology to the organizational context. This process of sensemaking in project conception responds to Suchman's (2002) call for awareness of knowledge authority and cultural underpinnings in precise contexts. To offer possibilities for raising awareness, the paper focuses on the connection between knowledge and technology through knowledge communication processes, cultural and rhetorical contexts. This connection is examined from a process point of view through the development of project goals and objectives to situate technology. The data comes from a Project Management course in which the students were asked to design and plan projects to situate a mobile phone game in the social context around a museum in Helsinki or their online course management system. The paper traces the evolution of students' project goals and objectives with respect to knowledge communication theory, demonstrating the potential of knowledge communication concepts for socio-technical design processes, as well as the implications of socio-technical design processes in extending our understanding of knowledge communication. Keywords: Knowledge Communication, Knowledge Management, Socio-Technical Design, Project Management.
International Journal of Sociotechnology and Knowledge Development, 2009, Vol 1, Issue 2, p. 47-61