This paper discusses three examples of scenario-use in user-centered design. The scenarios are used to support the tensions between reflection and action, between typical and critical situations, and between plus and minus situations. Emphasizing creativity in design is a very different view on the design process than normally represented in usability work or software/requirement engineering, where generalizing users' actions are much more important than the, in this paper, suggested richness of and contradiction between actual use situations. In general the paper proposes to attune scenarios to the particular purposes of the situations that they are to be used in, and to be very selective based on these purposes.
Proceedings of the 32nd Annual Hawaii International Conference on System Sciences, 1999
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Hawaii International Conference on System Sciences, 1999