1 Department of Business Communication - Center for Virksomhedskommunikation, Department of Business Communication, Aarhus BSS, Aarhus University2 Department of Business Communication, Aarhus BSS, Aarhus University3 Department of Business Communication, Aarhus BSS, Aarhus University
A significant part of modern crises management and crisis communication research is based on a normative research tradition aiming at anticipating future crises and developing crisis management plans that fit the scenarios (cf. Johansen & Frandsen, 2007; Coombs, 2007). In recognition of the limitations of this approach and the organizations' inability to foresee all potential crises in a world of constant change, the concept of resilience is starting to gain ground in crisis studies (cf. Weick & Sutcliff, 2007; Somers, 2009; Powley, 2009). This ncreased interest in resilience can be traced back to a discussion initiated by Wildavsky (1988), concerning whether organizational crises is best handled proactively by anticipating and planning in relation to potential crises, or whether to work with the organization reactive abilities when the crisis has manifested itself. This discussion has not diminished its currency in light of the global financial crisis and the crisis rhetoric that follows, therefore, it is still discussed in scientific literature how crises are handled in the best possible way (cf. Weick & Sutcliff, 2007). Nevertheless, in literature, resilience is often taken for granted as a distinct characteristic of the organizational system which can be activated and used whenever necessary, with little reflection on how it got there in the first place. Thus the purpose of this paper is to investigate 1) which understanding of the phenomenon of resilience that characterizes the crisis field anno 2012, and 2) discuss the phenomenon of resilience from a communicational perspective.
Conference Proceedings 4th European Communication Conference, 24-27 October 2012, Istanbul, Turkey, 2012, p. 1-26
Crisis; Crisis Communication; Resilience; Sense-Making; Cosmology Episode; organizational communication