This paper builds on the concept of sociomateriality to investigate different modalities by which information technology may scaffold work practices. Taking into account the constitutive entanglement of both the social and the material, the authors identify a model to map emergent work practices through which IT use unfolds. An investigation of mobile IT usage in 10 companies indicates a model of four modalities of behaviors: (1) When people perceive that the mobile technology supports their local needs, they will use it in the prescribed way; (2) when they perceive that the mobile technology can produce additional advantages, they augment its use beyond that prescribed; (3) when possible, people use unprescribed technologies to complement their prescribed mobile technology; and (4) people use unprescribed mobile technology to scaffold their work and limit their use of the prescribed IT as much as possible.
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The 30th International Conference on Information Systems, 2009