Enterprise resource planning (ERP) systems have been widely adopted not only by large but still more even by small and medium enterprises. Although there had been some research conducted in ERP systems selection criteria and ERP systems satisfaction characteristics, very little was done in research of the relationship between the two. The paper focuses on the correlation between importance of ERP system selection criteria and the level of satisfaction with the chosen ERP systems in these characteristics. The research hypothesis is that there exists a correlation between the two. The analysis presented in the paper explains that the situation is not so straightforward.
Idimt-2011: Interdisciplinarity in Complex Systems, 2011, p. 59-69
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Institut für Systems Engineering and Automation, Johannes-Kepler-Universität Linz