Over the years, the benefits of mobile devices in museums have been explored in a number of papers. Yet studies show that encouraging visitors to use mobile interpretation is the largest challenge in implementing mobile projects in museums. One of the keys to encouraging visitors to use mobile interpretation – one that has received little attention so far – is the distribution and dissemination of the guides. This presentation focuses on the operation of the museum’s front desk. Based on video recordings, it addresses the interaction between front desk assistants and visitors, highlighting barriers and organizational challenges in the distribution and dissemination of multimedia guides.