ERP (Enterprise Resource Planning) is one of the most critical infrastructural components of enterprises - private or governmental. For years the technological drive has been pushing enterprises to adopt standard ERP packages as the single technological option. In this article a case is presented on a bespoke ERP system; a enterprise business information system made for one company out of it‟s own resources and dedication and targeted to accomplish on this specific company‟s business process. The case outlines potentials for an enhanced alignment and coherence between management, business processes and underlying information system. The study furthermore depicts the bespoke system as a general platform for innovation represented by tighter integration with business partners, higher versatility in the adaption to formal business requirements and compliance. This is not to skip other ways, but presenting the local social shaping of technology as a more "genuine" way of developing a business than trying to get the best of an out-of-the-box approach. Finally drifting of business objectives and necessary continuous realignment of ERP system is discussed from the bespoke perspective. The case study and general approach in the paper targets primarily highly supply chain oriented companies with demands within business to business integration, globalized business processes, size considerations might also come in place. The case study includes issues of "market footprint" in terms its product characteristics within medium to low priced, high volume fashion products, but this does not rule out applicability of findings in industries. The paper brings forth a number of discussions in the consideration of bespoke ERP; not denying the issue, that most ERP projects are based on standard ERP, but keeping the door open to potentials, possibilities and applicability of such. Using Enterprise Architecture suggests also a bespoke ERP approach as a platform of comprehending and planning the changes of an enterprise on its own grounds. Information Systems thinking likewise suggest bespoke ERP as a way of setting the scene in a clearer light for the interaction between the organization and its resources and the design, shaping and engineering of the technology platform.
Proceedings of the 19th Conference of the International Association for Management of Technology (iamot): Technology As the Foundation for Economic Growth, 2010, p. 1-15