In this paper we use the formative evaluation of a prototype ‘assembly' of pervasive computing technologies to specify design implications for emergency virtual teamwork tools. The ‘overview' assembly was implemented in collaboration with professionals from police, fire and medical emergency services as part of the real life event management during the Tall Ships' Races 2007 in Denmark. We describe how the emergency teams used the technologies for collaboration between distributed colleagues, to produce shared situation awareness, to manage efforts and resources and respond to minor emergencies. Trust in technology is a key need virtual teams identify in their endeavours to dovetail innovative technologies into emergency preparedness and response work. We show how practices of working up trust are supported by the PalCom open architecture (which was used to build the overview assembly), and delineate design guidelines to enable the productive integration of pervasive computing.
Iscram 2008,: Technology Showcase - Communication Systems and Technologies for Crisis and Disaster Responses, 2008, p. 167-176
Virtual teams; participatory design; palpable computing; trust in technology