As the use of information systems in organizations increases, it becomes essential to investigate the users' perceptions of and reactions to new technology. In this research study, we wish explore how healthcare professionals create meaning of technology and how their sensemaking influence post adoptive use behavior. We study the post-adoption process of a larger Electronic Patient Record (EPR) project, focusing specifically on how two different professional groups, doctors and nurses, make sense of the technology as it becomes integrated into their work processes. We use cognitive mapping to represent the users' perceptions of the information system in order to study their sensemaking. In continuation of present findings, we aim to develop the use of cognitive mapping further in order to move from using it as a static snapshot understanding of the users' perceptions to a dynamic tool for studying post-adoption processes as dynamic, on-going sensemaking processes.
Kognitiv mapping; Information Systems adoption; Cognitive mapping; Sensemaking; Meaning construction
Main Research Area:
Academy of Management - Cognition in the Rough, 2007