Dahlgaard, Jens Jørn3; Hartz, Ove3; Edgeman, Rick L.3
1 Department of Marketing and Statistics, Aarhus School of Business, Aarhus BSS, Aarhus University2 Quality, productivity and innovation, Aarhus School of Business, Aarhus BSS, Aarhus University3 unknown
It is now well known that the history of quality improvement is neither uniquely American, nor uniquely Japanese, although the contributions from these two nations have received more attention perhaps than those originating elsewhere. This is the first in a series of articles intended to increase awareness of quality improvement practices and trends in various European nations, with particular emphasis on western Europe and Scandinavia. Herein the recent history of quality improvement in Denmark is explored and the quality improvement efforts in two Danish companies are chronicled. It is hoped that taken in its entirety, this series of articles will contribute to understanding both the rich fabric of European quality improvement that is independent of national boundaries and the colorful national fibers of which the fabric is made.
Quality Engineering, 1998, Vol Vol.10, Issue No.4, p. 745-763