We report on experiences gained from the use at a surgery ward of shared interactive displays to support coordination and communication. The displays merge large displays, video feed, RFID tag, chat and mobile phones to facilitate better coordination and articulation of work tasks and enhance context-awareness of collaborating physicians, nurses and surgery technicians. We focus on the implication of the systems for work and describe the changes in coordination, articulation work and context-awareness that occurred. This implied creating a fit between technology and work, attributing appropriate meaning to new clues by clinicians and learning new ways of cooperating. Trade-offs had to be made, since work and benefits were differentially redistributed. We propose that computer support for medical work should support flexible appropriation and learning.
Proceedings of the 21st Ieee International Symposium on Computer-based Medical Systems, 2008, p. 464-469
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21st IEEE International Symposium on Computer-Based Medical Systems, 2008