Scholderer, Joachim6; Grunert, Klaus G.7; Søndergaard, Helle Alsted7
1 Department of Marketing and Statistics, Aarhus School of Business, Aarhus BSS, Aarhus University2 MAPP - Centre for Research on Customer Relations in the Food Sector, Aarhus School of Business, Aarhus BSS, Aarhus University3 Marketing and Sustainability, Aarhus School of Business, Aarhus BSS, Aarhus University4 Department of Economics and Business Economics, Aarhus BSS, Aarhus University5 Department of Management, Aarhus BSS, Aarhus University6 Department of Economics and Business Economics, Aarhus BSS, Aarhus University7 Department of Management, Aarhus BSS, Aarhus University
Commercialization of novel technologies may be hampered by stakeholder resistance and a sceptical public. Genetic modification has suffered particularly from such stigma; at present, practically no products exist on the shelves of European retailers that are labelled as containing genetically modified organisms or their derivatives. In the absence of product experience, consumers tend to evaluate this technology by setting it into relation to other, even more and general socio-political attitudes. Previous research has shown that these attitudes are resistant to all forms of communicative interventions. A study is presented in which the effectiveness and mechanisms of direct-experience interventions are experimentally tested. Results indicate that even a single trial of a high-quality genetically modified food can lead to strong changes in consumer attitudes (effect size d = .40). Furthermore, preferences for genetically modified products were found to be mainly dependent on the quality of the product participants had tried. Both effects were robust under contextual variations. Results are discussed in terms of theory and practice, focusing on point-of-sale promotions that could be the key element in the launch of the first genetically modified foods in Europe.
MAPP; Innovation; Forbrugerholdninger; Direkte produkterfaring; Consumer attitudes; Direct experience