Trust is an important concept in the implementation of large information systems. Earlier research in this area has focused primarily on trust as either a static concept ('what is trust'), on the consequences of a lack of trust ('what happens if trust does not exist'), or on the different ways in which trust is created. This paper suggests a dynamic model, based on features of Anthony Giddens's theory of modernity, to provide insight into how trust is created dynamically and how trust influences the implementation of Integrated Healthcare Information Systems in a Faroese healthcare case. The dynamic model is used to analyse a critical incident in the project to further illustrate the case. Suggestions for further research in the form of an interpretative case study are given.
Systems, Signs and Actions, 2010, Vol 4, Issue 1, p. 1-22
Trust, Implementation, Abstract Systems, Modernity, Anthony Giddens, Critical Incident Analysis.