1 Department of Business Communication, Aarhus BSS, Aarhus University2 Department of Business Communication, Aarhus BSS, Aarhus University
Communication and resilience in organizational crisis
There is a growing interest in resilience in internal crisis management and crisis communication. How an organization can build up resilience as a response to organisational crisis, at a time when the amount of crises seem only to increase, is more relevant than ever before. Nevertheless resilience is often perceived in the literature as something certain organisations have by definition, without further reflection on what it is that creates this resiliency. This article explores what it is that creates organisational resilience, and in view of the different understandings of the resilience phenomenon, develops a typology of resilience. Furthermore the resilience phenomenon is discussed against the definition of a crisis as a cosmological episode, and implications for future research is discussed and summarized.
Organisational and Strategic Communication Research: European Perspectives, 2013, p. 69-94