1 Department of Informatics and Mathematical Modeling, Technical University of Denmark
The main purpose of this paper is to outline a holistic answer to the following question: How to deal with problematic situations? A framework of a modern approach, a new meta-discipline, based on knowledge and experience from several other disciplines will be presented. We are focusing in those social interventions where the participation of both the user or clients and the facilitators or advisers is required. In these experiences group work are social processes of central importance. In addition, the art of facilitation will also be discussed. Moreover, different problem solving approaches, methods and techniques will be presented. The paper ends with a selective list of references to different disciplines that has given background to the many concepts and approaches presented in this paper.