Koo, Pyung-Hoi3; Nielsen, Karl Brian1; Jang, Jaejin4; Kolker, Alexander5
1 Department of Mechanical and Manufacturing Engineering, The Faculty of Engineering and Science, Aalborg University, VBN2 Department of Production, The Faculty of Engineering and Science, Aalborg University, VBN3 Department of Systems Management and Engineering, Pukyong National University, Busan4 Department of Industrial and Manufacturing Engineering, University of Wisconsin-Milwaukee, Milwaukee, WI5 Children's Hospital and Health System, Milwaukee, WI
One of the major elements in improving efficiency of healthcare services is patient flow. Patients require a variety of healthcare resources as they receive healthcare services. Poor management of patient flow results in long waiting time of patients, under/over utilization of medical resources, low quality of care and high healthcare cost. This article addresses patient flow problems at a Gastrointestinal endoscopy unit. We attempt to analyze the main factors that contribute to the inefficient patient flow and process bottlenecks and to propose efficient patient scheduling and staff allocation alternatives to increase the system efficiency. Simulation models are used to examine various healthcare operational strategies.
2010 Ieee Workshop on Health Care Management, Whcm 2010, 2010, p. 1-6
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2010 IEEE Workshop on Health Care Management, WHCM 2010